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TERMS OF SALE

We reserve the right to cancel any orders deemed to be fraudulent. If deemed fraudulent, a full refund will be issued to the card where the purchase was made. Should you have any questions regarding your order, please contact d2c.shops@genmills.com.

SHIPPING POLCY

Once an order is placed it cannot be canceled. Once the order is received, if you choose to return it, you can send the item back by following the instructions outlined here.

Shipping on Cinnamon Toast Crunch Store Items can cost anywhere from $0.00 – $20.00 depending on location and size of package.

The Cinnamon Toast Crunch Shop can only ship within mainland United States. Please allow at least 3-5 business days for order processing and verification.

To protect our customers, after an order has been placed, Cinnamon Toast Crunch is unable to change/intercept the shipping address of a package to alter its delivery, and Cinnamon Toast Crunch will only ship to the address provided at checkout.

Delivery timing will depend on location, please allow 7-10 days for standard deliveries. You will receive an email with tracking information when your order is processed. We process orders seven days a week but items are shipped Monday – Friday.

We are unable to combine shipping on separate, multiple orders.

Cinnamon Toast Crunch is not responsible for any lost or stolen shipments. However, if your package does not arrive, please contact d2c.shops@genmills.com to initiate a claim.

RETURNS POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at d2c.shops@genmills.com.